NEW BUILD AFTERCARE
New Build Aftercare Specialists
Complete Peace of Mind
Looking for a complimentary service to support your existing customer care division?
You can rely on us to take care of your customers.
Our dedication to customer satisfaction combined with our commitment to quality and care, is integral to who we are, and perfectly lends itself to the concept of aftercare.
We deliver a tailored service of new build aftercare and maintenance, to address all your needs looking after your customer throughout their journey.
As a fully accredited, and chartered building company, director-led by a double award-winning NHBC Chartered Builder (MCIOB), this gives both developer and customer the complete confidence and peace of mind when working with us.
How can we help you?
Why Choose Us?
We Understand What Customers Want And Value Their Individual Needs.
We are old school, from the days when project managers were responsible for not only the build, but also the face to face interaction with customers regarding aftercare issues.
This experience gives us a unique understanding of the realities of building multiple homes, but also that every customer is an individual with their own requirements and expectations.
✔ Professional Project Management
No matter how big or small the job, from our initial telephone call, we will organise the works from start to finish with the highest degree of professionalism and efficiency. Our attitude represents the 25 years of corporate construction management experience and knowledge of the most effective build methods. We take ownership of the process and the responsibility to your customers.
✔ Technical Expertise
Our highly experienced team are carefully selected to ensure they share our technical standards, our commitment to quality and deliver a superior service. If an unusual issue occurs, and specialist build knowledge is required, customers will have the full support of and instant access to Neil, our double award-winning NHBC Chartered Builder (MCIOB) and very hands-on director.
✔ Complete Consideration
With attention to detail and complete consideration for your living space, we will work around what suits you and your family’s needs. We understand that having work carried out can be disruptive, so we ensure you are fully informed, included in decision making and we treat your home with the utmost respect in every instance.
✔ Reliable Communication
We are the one point of contact, so you always know what is going on.
Whether it’s our friendly, office-based coordinators or our on-site team of ‘wombles’ as they are lovingly referred to, our attitude is always the same; respectful, conscientious and personable.
Our Clients
Why Choose Us?
We Understand Your Needs as a Developer
From our unique perspective, Project Eleven understands the difficulty in balancing the build, the customer expectations, and the aftercare of any minor defects or ‘snags’ that occur.
Our experience and dedication to quality and care extends far beyond our clients, but to our clients’ customers also. You can feel fully confident that Project Eleven will not only provide a quality service but will adhere to your values and brand identity to make it as seamless as possible for the customer.
This ensures our clients maintain their invaluable reputations.
✔ Tailored to Suit You
With a consultative and flexible approach, we can design and deliver comprehensive, tailored aftercare programmes for all properties to suit your specific requirements. No matter what the size of your business is or the demand in customer care support you need, we can help you. As well as full customer care, we offer technical consultancy, and executive search services to provide for all your needs.
✔ We Understand Your Customer Demographic
Having spent over 30 years listening to and resolving customer concerns, Neil understands exactly how customers feel and how to explain and simplify the problem and the process, allowing customers to feel completely at ease. Neil's knowledge and this culture of communication is passed on to all team members.
✔ Managing Customer Expectations
Neil’s previous life as an NHBC inspector, enables him to understand all the rules, regulations, and complex specifications of any new build. This gives him and the team a considerable advantage when it comes to disputes of items covered by NHBC warranty, and therefore can manage customer expectations more efficiently and honestly.
✔ Project Management You Can Trust
We’re trusted and recognised in the industry by the professional construction bodies: CIOB, NHBC, CHAS, and are a Chartered Building company. This acknowledgement of our conduct, ethics, and professional integrity standards in housing development, gives us a different perspective on and sets us at the forefront of the construction industry.
How can we help you?
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