CUSTOMER CARE APP
Customer Care App

Revolutionising Your Customer Care Process

Worried about the negative effect of customer complaints on your company’s reputation?
We have the solution.
Public complaints can have a devastating effect on reputation. Bad news travels fast and, if not dealt with quickly, effectively and as discreetly as possible, could lead to irreparable damage. Our objective is to provide a customer-focused solution to reporting issues that will dramatically improve the customer experience, mitigate public complaints and make the warranty period easier.

The App provides customers with a private, direct and instant source of communication.
Social media is not a level playing field, so don’t tackle head on, best to deliver great customer care and mitigate your risk by offering better access to help. 

Would you like more information about how the App can simplify your customer care, lower your costs and increase customer satisfaction?
Click Here
Struggling with Aftercare calls and complaints?
 Lack of Communication
phone showcasing care app
  • Customers unable to reach the coordinator required?
  • Emotion-led conversations?
  • Customers having difficulty explaining the exact problem and magnitude of it?
  • Providing evidence of reported customer’s concerns and the solution of any item raised?
The App is a simple solution to these common problems.

Our forward-thinking, custom built platform with automated messaging will streamline your business, save you time and cost and distinguish you as a business taking action to improve customer satisfaction.

The App

A very simple concept with a very big impact
Customers feel in control, their concerns heard, issues safely recorded and their opinions valued. They know they're going to hear from their personal customer care coordinator with a solution first time. 

Features and Benefits

The App: 
Customer Focus

  • A 24/7 Customer Self-Service Application.
  • An efficient, cost-effective and non-confrontational way for customers to communicate and direct their issues quickly and effectively.
  • Improves Response Time
  • Accessible to all and simple to use.
  • Increases Customer Satisfaction
  • Mitigates Social Media Complaint Groups
The Dashboard: 
Business Focus

  • A new piece of Communication Management Software, with real-time diagnostics and performance summary features. 
  • Measurable metrics- Search and filter repairs by urgency, location, type etc.
  • Identify common trends of allocated costs
  • Increases Efficiency and Productivity
  • Saves Time and Money

Cost Efficiency

✔ Increase Customer Care Team            Productivity


Dramatically reduce call time and cost.

Coordinators call back with a solution, schedule a date and  confirm via an App notification.


✔ Increase Repair Staff Efficiency and revenue 


More jobs, same overheads;  by access to better data of job location, job scale and resources needed, you could save time and book more jobs per day.




Our evolving technology has been developed in line with the government’s reports, of ‘Better Quality’ and the 'New Homes Ombudsman'. Project Eleven remains supportive in the ambitions and objectives, and is working alongside key stakeholders to design and deliver progressive solutions.






buyer guide image
Why Your Business Needs This

✔ Simple to use for all staff and customers


✔ A Professional and Innovative Resource


✔ Measurable Metrics


✔ Identify common trends of allocated costs


✔ Real time data management


✔ Increases Efficiency and Productivity


✔ Saves Time and Money


✔ Provides an audit trail


✔ Increases Customer Satisfaction


✔ Improves the Customers Journey


✔ Improves Response Time


✔ Not reliant on checking emails/ missing calls


✔ Mitigates Social Media Complaint Groups


✔ Saves Loss of Reputation


✔ Negates GDPR challenge


✔ Lead the Industry Improving Customer Care


Call us to know more
Call Us 01473 652300

We use cookies to ensure that we give you the best experience on our website. If you would like to change your preferences you may do so by following the instructions here.

×
Share by: